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Responsible Gaming

Betfair Casino is fully committed to protecting players and promoting a responsible approach to gambling. We believe that gaming should remain an enjoyable form of entertainment, never a source of financial or emotional distress. This page outlines our principles, the tools available to help you stay in control, and where to seek professional support if needed.

Our Commitment

We operate with transparency and place player welfare at the centre of everything we do. Our platform is designed to support informed decisions, clear boundaries, and safe participation for all registered users in Australia and beyond.

Principles of Safe Play

Responsible gambling starts with simple but essential habits. Always play only with money you can afford to lose — never use funds reserved for rent, bills, or daily necessities. Set deposit, loss, and session time limits before you start playing and stick to them. Avoid chasing losses; trying to recover previous losses often leads to greater harm. Take regular breaks during sessions and step away when gaming stops feeling fun.

Self-Control Tools

Betfair provides a range of account tools designed to help you manage your activity:

  • Deposit limits — set daily, weekly, or monthly caps on how much you can add to your account.
  • Loss limits — restrict the total amount you are willing to lose within a chosen period.
  • Session limits — receive reminders or automatic logouts after a defined playing duration.
  • Temporary account suspension — pause access for a cooling-off period of your choice.
  • Permanent self-exclusion — close your account indefinitely if you need a long-term break from gambling.

These settings can be adjusted through your account dashboard or by contacting our support team. Activation of stricter limits may include a waiting period before increases take effect, in line with industry best practice.

Protection of Minors

Access to Betfair Casino is strictly limited to persons who have reached the minimum legal age for online gambling in their jurisdiction — typically 18 years or older. We employ age verification procedures during registration and before withdrawals. Accounts found to belong to minors are closed immediately, and any associated funds are handled according to applicable regulations.

Recognising Problem Gambling

Problem gambling can develop gradually. Warning signs may include spending more time or money than intended, borrowing to gamble, neglecting work or relationships, feeling anxious or irritable when not playing, hiding gambling activity from others, or using gambling as an escape from personal difficulties. If you recognise any of these patterns in yourself or someone close to you, we encourage you to act promptly.

Support and Help Organisations

Our customer support team is available 24/7 via live chat and email to assist with limit settings, self-exclusion requests, and general account queries. For independent, confidential counselling, we recommend contacting:

Data Confidentiality

All information collected in connection with self-restriction measures is treated with strict confidentiality and processed solely for the purpose of implementing your chosen controls. Details are handled in accordance with our Privacy Policy and are never used for marketing purposes without your explicit consent.